Refund policy
Refund Policy for Grandmix
Overview
This Refund Policy describes the terms and conditions under which Grandmix offers refunds for products purchased through our website at https://grandmix.store/.
Eligibility for Refund
To be eligible for a refund, you must meet the following conditions:
1. You have purchased the product directly from our website.
2. You request a refund within 30 days from the date of purchase.
Refund Process
1. Contact Customer Support:
To initiate a refund request, please contact our customer support at info@grandmix.store and provide your order details.
2. Verification:
We will review your request to verify eligibility for a refund. We may ask for additional information or proof of purchase.
3. Refund Approval:
If your refund request is approved, we will notify you and proceed with the refund.
4. Refund Method:
Refunds will be issued using the original payment method used during the purchase. Please allow 10-15 business days for the refund to be processed and reflected in your account.
Non-Refundable Items
Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 1-3 business days of receiving the item. We will arrange for a replacement or offer a full refund, based on your preference.
Contact Us
If you have any questions, concerns, or requests regarding our Refund Policy, please contact us at:
info@grandmix.store