Refund policy

Refund Policy for Grandmix

Overview

This Refund Policy describes the terms and conditions under which Grandmix offers returns, exchanges, and refunds for products purchased through https://grandmix.store/. This policy does not limit any mandatory consumer rights under applicable law.

Eligibility for Returns and Exchanges

To be eligible for a return or exchange, you must meet the following conditions:

1. You purchased the product directly from our website.

2. You request the return or exchange within 30 days from delivery of the item.

3. We accept returns and exchanges for both defective and non-defective products. Products may be new, opened, or slightly used and should be returned with all included parts and packaging where reasonably possible.

Return Shipping and Fees

For non-defective returns, the customer is responsible for purchasing and providing the return shipping label. We do not charge a restocking fee.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 1-3 business days of receiving the item. We will arrange for a replacement or offer a full refund, based on your preference, and handle return shipping where required.

Refund Process

1. Contact Customer Support:

To initiate a return, exchange, or refund request, contact info@grandmix.store and provide your order details.

2. Verification:

We will review your request to verify eligibility. We may ask for additional information or proof of purchase.

3. Approval:

If your request is approved, we will notify you and provide the return instructions.

4. Refund Method:

Refunds will be issued using the original payment method used for the purchase. Please allow 10-15 business days for the refund to be processed and reflected in your account.

Contact Us

If you have questions or requests regarding this Refund Policy, contact us at info@grandmix.store.